Cancellation and Changes

Plans change, and we understand that an order may need to be cancelled or adjusted. This page explains what we can do before and after dispatch, and how cancellation relates to returns and exchanges.

Before dispatch

You may request cancellation before your order is dispatched. Contact us as soon as possible with your order number. Because processing takes 1–3 business days, there is often a short window to act, but we cannot guarantee cancellation once packing has begun. If we can cancel before dispatch, we will confirm by email.

What to include in a change request

Tell us the order number and whether you want to cancel the whole order or adjust a particular tray or divider set. If you are changing size, include the item name and the size you intended. Wait for a response before placing a replacement order so you do not unintentionally receive two sets.

After dispatch

Once an order has been dispatched, it cannot be cancelled. If you no longer want the item, you can request a return after it arrives, following the conditions on the returns page: unused, in original packaging with accessories, requested within 30 days of receipt. For change-of-mind returns, the customer pays return shipping.

Changes and exchanges

Address changes are only possible before dispatch; see shipping for details. If you ordered the wrong size or configuration, contact us before dispatch to ask whether the order can be adjusted. After delivery, the practical route is usually to return the unwanted item and place a new order for the one you want, subject to availability.

Refunds after cancellation

If a cancellation is confirmed before dispatch, any refund follows the same process described on the returns page: we initiate it after confirming the cancellation, and your provider determines when it appears. For payment questions, see payment. If you are unsure whether your order can still be changed, contact us through contact with your order number.