Returns and Refunds

If a drawer tray, divider set or under-desk organizer is not right for you, you may request a return within 30 days of receiving it. This page sets out the conditions, who pays return shipping, how to pack the item and when a refund is issued.

Conditions and timing

To be eligible, the item must be unused and returned in its original packaging with all accessories and pieces included. Request the return within 30 days of receipt and quote your order number. Items that have been used, assembled in a way that marks them, or returned without their packaging or parts may not qualify.

Contact us before sending

Please contact us first to confirm the return address before shipping anything back. Do not send a return to the address on the parcel without confirmation, as returns must go to the address we provide. You can reach us through the details on the contact page.

Who pays return shipping

For change-of-mind returns, the customer pays the cost of return shipping. If the item is wrong, damaged or defective, we pay the return shipping. Report wrong or damaged items with your order number and clear photos so we can confirm the problem and arrange the next step.

Packing your return

Repack the item securely in its original packaging, including all dividers, trays, accessories and any small parts. A protective outer box helps prevent damage in transit. Include your order number inside the parcel so it can be matched to your request.

Inspection and refunds

Once we receive and inspect the returned item, we initiate the refund within 5–10 business days. The time for the money to appear in your account after that depends on your payment provider and is outside our control. Refunds are issued in USD. For payment-specific questions, see payment; for delivery questions, see shipping.

Returning a set

When a tray or divider set contains several pieces, check that you have included each piece and any small parts before packing it. If something was missing when your order arrived, tell us rather than treating it as a change-of-mind return. Include your order number and photos when you contact us, and keep the packaging while we confirm the next step.