Payment

This page explains the currency we use, the current status of payment options, what to do about failed or duplicate payments and how refunds are handled.

Currency

All prices and payments are in US dollars (USD). If your card or account is held in another currency, your provider may apply its own conversion rate and any associated fees; those are outside our control.

Current payment status

PayPal is planned as a payment option but is not yet connected. Until it is live, please use the payment method offered at checkout. We will not ask you to send payment details by email. If you have a question about which method is available, contact us before ordering.

Failed or duplicate payments

If a payment fails, check that your billing details match those held by your provider and try again. If you believe you have been charged twice for the same order, contact us with your order number and the date and amount of the charge. We will look into it and, where a duplicate is confirmed, arrange a refund of the extra charge.

Refunds

Refunds are issued in USD. When a return is approved, we initiate the refund within 5–10 business days after receiving and inspecting the item, as described on the returns page. The time for the refund to post after that depends on your payment provider.

PayPal buyer protection

When PayPal becomes available, any buyer protection it offers is conditional on PayPal's own eligibility rules and is administered by PayPal, not by us. You can read about it at PayPal Buyer Protection. For order-specific payment questions, see contact.

If your organizer does not arrive

Review tracking and contact us with the order number if your delivery is missing or substantially different from what was described. If PayPal becomes available and you pay with it, PayPal may offer purchase protection for eligible transactions. Its official dispute guide explains how to report a problem and where to check the conditions.