Shipping Information

This page explains where DrawerBloom ships, what delivery costs, how long orders take and what to do if a parcel is late or arrives damaged. All prices and shipping terms are in US dollars (USD).

Destinations and cost

We ship to the United States and Canada. Shipping is free, with no minimum order value, to addresses in both countries. The price you see at checkout is the price you pay for delivery; there are no added shipping charges for these destinations.

Processing versus transit

Processing time is the period before your parcel leaves us: 1–3 business days. Estimated transit time is the period after dispatch: 3–6 business days for the United States and 4–8 business days for Canada. Processing and transit are separate, so a US order may take up to roughly nine business days in total, and a Canadian order up to about eleven. Business days exclude weekends and public holidays.

Tracking

When your order is dispatched, tracking details are sent to the email address used at checkout. Keep that email handy, and check your spam folder if it does not appear. If you have not received tracking after the processing window, contact us with your order number and we will check the order status.

Address changes

We can only change a delivery address before dispatch. Contact us as soon as you notice a mistake, quoting your order number and the correct address. Once a parcel is on its way, the address cannot be altered by us; see cancellation for options after dispatch.

When your organizers arrive

Check the pieces against the product description before removing labels or installing any under-desk parts. Measure the usable drawer interior again if you are unsure about the fit, and keep the packaging until you have checked the contents. If a piece appears missing or damaged, contact us with your order number and a clear photo of what arrived. The buying guide explains which drawer measurements are useful.

Delayed or damaged parcels

If tracking shows no movement beyond the estimated transit window, get in touch and we will look into it. If a parcel arrives damaged, keep the packaging and the item, take photos, and report it with your order number as described on the returns page. For general questions, see contact or the FAQ.